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Shipping Policy

Same Day Shipping

Orders placed before 2 PM Mountain Standard Time (MST) Monday-Friday (except holidays) are shipped out the same day. FedEx Overnight, 2nd Day, and Express Saver requests must be placed by 1 PM Mountain Standard Time (MST) for same-day shipping.

Shipping Within the USA

  • Standard shipping options for all U.S. addresses are your choice of FedEx Ground, FedEx Express, U.S. Postal Media Mail, and U.S. Postal Priority Mail.
  • Free Shipping in Continental US (excludes Hawaii, Alaska, and Puerto Rico) on retail orders over $95 is by media mail (USPS) for residences and FedEx Ground for commercial addresses. Free shipping does not apply to wholesale orders.

US Shipping Methods

  • FedEx Ground is a fully traceable and fully insured service with times and costs about the same as Priority Mail. We recommend FedEx Ground for all shipments so your package will arrive on a timelier basis and in good condition.
  • FedEx Overnight, 2nd Day, and Express Saver requests must be placed by 1 PM Mountain Standard Time for same-day shipping. As with all FedEx services, it is fully traceable, insured, and will arrive on a timely basis in the best packaging available.

FedEx Service Explanations

  • Standard Overnight delivers the next business day (Monday-Friday, except holidays and weekends) at the time of day when your FedEx driver normally serves your shipping address.
  • Priority Overnight deliveries before noon by adjusting the driver's normal route to ensure early delivery. Because Priority Overnight is not available everywhere, we do not list it in the standard choices. If you require early morning delivery, please call or email before noon (MST) so we can confirm its availability in your area.
  • Saturday Delivery is a special option for overnight orders placed on Fridays. Because Saturday service is not available everywhere, we do not list in the standard choices. If you require Saturday delivery, please call or email before noon on Friday (MST) so that we may confirm its availability in your area.
  • 2nd Day Service is also measured in business days. Thus an order placed on Thursday will arrive on Monday, and an order placed on Friday will arrive on Tuesday.
  • Exceptions and delays: Almost always, FedEx provides reliable on-time service (far better than the post office). However as all transportation is subject to delay due to weather or other factors, neither FedEx nor ATB can absolutely guarantee on-time delivery of any package.

USPS Explanations

  • Media Mail is very unpredictable. We've seen mail packages cross the country in 2 days and others take 2 weeks to crosstown. Postal shipments are untrackable and uninsurable (regardless of what the post office says). Do not choose media mail if you are in a rush. You may get lucky, but if it doesn't arrive as soon as you expect there is nothing we can do about it.
  • Priority Mail is just a little bit more predictable than standard mail. Typical shipping times are 3-4 days to the west coast or midwest, and 5-6 days to the east coast. However, as it is still untrackable and uninsurable (regardless of what the post office says); if it does not arrive on time there is nothing we can do about it.
  • Other shipping methods are available upon request.
  • Your order may be shipped on your own FedEx account. Please note your request in the comments section of the checkout form.
  • APO and FPO military addresses are considered the US addresses regardless of the country in which you serve. Please enter United States as your country and your APO/FPO zip code in that box.

International Shipping

  • Standard International shipping options and costs are displayed on the checkout page once you have entered your order. Please note that many countries charge various taxes and duties when you receive your order. These taxes are NOT determined or collected by us and so are NOT included with your shipping total at the time of checkout. If your shipment can be marked in some way to help with these matters, please let us know in the "comments" box of the checkout page. If you do not pay the duties and taxes associated with your order or refuse your package for any reason, we will not be able to refund the cost of shipping to your location and the cost to return the order to our warehouse.
  • We strongly recommend FedEx for all international shipping. Choosing FedEx shipping is the only way to guarantee your order will be successfully delivered. International postal shipments are NOT trackable or insurable and so the successful delivery of your order cannot be guaranteed. If your international postal shipment does not arrive or is damaged enroute there is nothing we can do about it. You would have lost your money. Aircraft Technical Book Company WILL NOT replace merchandise lost or damaged in the international postal system! Orders over $200 which are paid by credit card can not ship postal. If you want your large order to ship postal it must be paid for by check or money order (see payment options below).
  • Freight Forwarders are a safe and economical method of shipping larger orders (over 50 kg). If you do not currently use a freight forwarder, please ask us to recommend one which serves your area.
  • Your order may be shipped on your own FedEx account. Please note your request in the comments section of the checkout form.

Customs Information

  • If you would like your package marked in a specific way to help it clear your country's customs, please note your request in the comments section of the checkout form.

Accepted Methods of Payment

We accept, Visa, Mastercard, Discover and American Express

Check or Money Order

Personal checks or money orders are acceptable for US orders. Certified bank checks in US funds are acceptable for international orders. Please note that we do NOT typically hold orders that are paid by check. Your order is typically shipped the same day your check is received. Checks can be mailed to:

If you are using USPS:
  • Aircraft Technical Book Company
  • PO Box 270
  • Tabernash, CO 80478 USA
If you are using FedEx:
  • Aircraft Technical Book Company
  • 72413 Hwy 40, Suite A
  • Tabernash, CO 80478 USA

Purchase Orders

Customers with pre-arranged credit with Aircraft Technical Book Company please call us directly to place your order. Customers will then be sent an invoice to the billing address provided. To order an eProduct by purchase order, please Email or Call +1.970.726.5111

 

 

 

 

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