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Frequently Asked Questions

Install Instructions for your Secure eBook

Select which operating system for specific installation instructions.

Windows PDC Viewer Install Instructions

Compatible with: Windows 7, 8, 10
NOTE: You must have Administrator rights to install and register the Viewer.

Install the Viewer

  1. Select one of the above downloads (choose the EXE unless there is a technical reason not to).
  2. Choose ‘Save’ to download to your desktop.
  3. Right-click on the program and select ‘Run As Administrator’ to start the installation process.

Activate (register) Your License

  1. Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by the company using or selling protected documents/ebooks (PDC files).
    IMPORTANT NOTE: You must use a direct Internet connection (physically located at the computer you are going to register from) – and not a VPN/Remote connection.
  2. Click on the ‘Your Name License’ link and select ‘Open with Safeguard Viewer’.
  3. A message dialog will confirm successful registration.

View Protected Files

  1. Double-click on a .pdc file.
  2. The protected document (PDC file) will then open in the Windows Viewer as shown below.

Want to check if it's working?

Check that the Viewer is successfully installed by clicking on the sample license and protected document below:

  1. Download and install the Viewer software (if you have not already done so).
  2. Click on the sample license link to register. Sample License
  3. Click on the protected document (pdc file) to open it. Protected Document

Problems?

  1. License won’t install or the document does not open? Try Viewer Help
  2. Problem not solved or you experience a specific error? Visit our Knowledge Base

Mac PDC Viewer Install Instructions

Compatible with: Mac OSX 10.7 (64 bit) & above
NOTE: You must have Administrator rights to install and register the Viewer.

Install the Viewer

  1. Log on to your computer as an Administrator with full privileges.
  2. Download the Mac Viewer by clicking on the download button above.
  3. Check your security settings are adequate to run the installation application. To do this, click on the Apple icon and then ‘System Preferences’. Select the ‘Security & Privacy’ icon. Click on the ‘Padlock’ icon on the bottom left of the window and enter your Mac credentials (username and password) in order to change your security settings. Select ‘Allow applications downloaded from: Mac App Store and identified developers’ and then confirm this.
  4. Double-click on PDCViewerSetup.pkg to start the installation process.
  5. Once installed the Viewer software is available from the Applications folder. Mac Screenshot
  6. If you are using OSX Mojave (10.14.x) go to System Preferences / Security & Privacy pane / Privacy tab, and in the left list select Full Disk Access, then in the right list add and allow Safeguard Viewer.

Activate (register) Your License

  1. Stay logged on as an Administrator.
  2. Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by the company using or selling protected documents / ebooks (PDC files).
    IMPORTANT NOTE: You must use a direct Internet connection (physically located at the computer you are going to register from) – and not a VPN/Remote connection.
  3. Click on the ‘Your Name License’ link and select ‘Open with Safeguard Viewer’
  4. A message will confirm successful registration.
Mac Registration

View Protected Files

  1. Double-click on a .pdc file.
  2. The protected document (PDC file) will then open in the Mac Viewer as shown below.
Mac Secure Document

Want to check if it's working?

Check that the Viewer is successfully installed by clicking on the sample license and protected document below:

  1. Download and install the Viewer software (if you have not already done so).
  2. Click on the sample license link to register. Sample License
  3. Click on the protected document (pdc file) to open it. Protected Document

Problems?

  1. License won’t install or the document does not open? Try Viewer Help
  2. Problem not solved or you experience a specific error? Visit our Knowledge Base

Android PDC Viewer Install Instructions

Compatible with: Android 4.0 & above
NOTE: The Viewer will NOT run on devices that have custom ROMs installed, or in an Android emulated environment. Some cheaper tablets come loaded with custom ROMs by default and the Viewer will not run on those devices.

Install the Viewer

  1. Make sure your Operating system has installed all the latest updates.
  2. Install PDCViewer.apk by downloading it from Google Play Store (search for Locklizard), or click on the Download button above.
  3. Once downloaded, click on the PDCViewer.apk app.
  4. When the install screen displays press the NEXT and then the INSTALL button.
  5. Once the application has installed, a new app icon, PDCViewer, will display on the Home screen. Android Icons

Activate (register) Your License

These instructions assume you have been emailed a link to a license (.llv file) or the actual file. For other methods of getting files onto your device see the Viewer Manual.

  1. Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by the company using or selling protected documents / ebooks (PDC files).
  2. Click on the ‘Your Name License’ link, or the attached .llv file if present. If you selected the .llv attachment go to step 5.
  3. Complete the action using the Chrome browser to download the license file.
  4. Go to your Downloads folder on your device and click on the .llv file. This will load it into the Safeguard Viewer Downloads folder. Android Icons
  5. Click on the llv file in the Safeguard Viewer Downloads folder. Android License
  6. A message will confirm successful registration. Android Registration
  7. Once registered, the license is greyed in the library to show it has been activated. Android Downloads

View Protected Files

These instructions assume you have been emailed a link to a PDC file or the actual file. For other methods of getting files onto your device see the Viewer Manual.

  1. Click on the link to the PDC file attachment and press the SAVE button. Android Save
  2. Click on the VIEW button. This will load it into the Safeguard Viewer Downloads folder. Android Info Screen
  3. Click on the .pdc document to open it. The protected document (PDC file) will open in the Viewer as shown below.

Want to check if it's working?

Check that the Viewer is successfully installed by clicking on the sample license and protected document below:

  1. Download and install the Viewer software (if you have not already done so).
  2. Click on the sample license link to register. Sample License
  3. Click on the protected document (pdc file) to open it. Protected Document

Problems?

  1. License won’t install or the document does not open? Try Viewer Help
  2. Problem not solved or you experience a specific error? Visit our Knowledge Base

iOS PDC Viewer Install Instructions

Compatible with: iOS 8.1 & above
NOTE: The Viewer will NOT run on devices that have been jailbroken.

Install the Viewer

  1. Make sure your Operating system has installed all the latest updates.
  2. Install PDCViewer by downloading it from the Apple App Store (search for Locklizard), or click on the Download button above.
  3. Once the application has installed, a new app icon, PDCViewer, will display on the Home screen. iOS Homepage

Activate (register) Your License

These instructions assume you have been emailed a link to a license (.llv file) or the actual file. For other methods of getting files onto your device see the Viewer Manual.

  1. Go to the ‘Your License’ section of the email that was sent to you. This email would have been sent by the company using or selling protected documents / ebooks (PDC files).
  2. Click on the ‘Your Name License’ link.
    In iOS 12.x or below, this will load the license file into the Licenses section of the Safeguard Viewer library and automatically register it.
    In iOS 13.x and above, you will be asked to Download the file to Apple’s Download Manager. In Download Manager, select the license file and then the upload icon. Then select the option ‘Copy to PDCViewer’. This will load the license file into the Licenses section of the Safeguard Viewer library and automatically register it. See adding licenses to iOS.
    iOS Library
  3. Once registered, the license is greyed in the library to show it has been activated. iOS Message
  4. A message will confirm successful registration. iOS License

View Protected Files

These instructions assume you have been emailed a link to a PDC file or the actual file. For other methods of getting files onto your device see the Viewer Manual.

  1. Click on the link to the PDC file and then select ‘Open in PDCViewer’. This will load it into the Documents section of the Safeguard Viewer library.
  2. Click on the .pdc document to open it. iOS Document Library
  3. The protected document (PDC file) will open in the iOS Viewer as shown below.

    NOTE: The welcome screen that is displayed can be turned off in the Settings menu.

    iOS Document Library

Want to check if it's working?

Check that the Viewer is successfully installed by clicking on the sample license and protected document below:

  1. Download and install the Viewer software (if you have not already done so).
  2. Click on the sample license link to register. Sample License
  3. Click on the protected document (pdc file) to open it. Protected Document

Problems?

  1. License won’t install or the document does not open? Try Viewer Help
  2. Problem not solved or you experience a specific error? Visit our Knowledge Base

The order receipt contains your download link(s) for the item(s) purchased. The product name will be a blue link color, this is your link; once clicked it will start the download immediately.

 

 

 

 

 

 

 

 

 

 

 

 

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