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Frequently Asked Questions about our Locklizard Secure eBook Option


About our Secure PDC file eBooks
Our eBook security prevents the eBook from being shared with other people. When you buy a secure eBook, the eBook becomes yours, and only yours. You will be required to use an email address that is only accessible to you, as well as, a full first and last name to identify the user. You may download and use the eBook on up to 3 devices of any type.

How to install, activate your Locklizard license, & open Safeguard viewer for your protected PDC files.
Visit this support page explaining the process with detailed instructions and videos to get you up and running quickly.
https://www.locklizard.com/viewer-support/

Do I need to be online in order to view my eBook?
Yes, for the first initial opening of your Secure eBook file, you will need to be online so your license can be updated to the corresponding file. You do not need to be online to open and read your eBook once your license has been activated.

Which viewer software do I download for my device?
This depends on the type of device you are using. If you have a Mac computer choose the macOS option and if its an Android, the Android option is what you would want to select.

Can I put my eBook(s) on more than one device?
Yes, you have up to 6 downloads per eBook link and 3 licenses to be able to open and view your eBook file on different devices. Each device will need to have internet access to activate your license for each of the specific devices.

No more licenses?
If you get the error message ‘no more licenses are available’ when registering your license then that means all your available licenses are currently registered. To free up a license, uninstall the Keystore from a device and select the ‘Remove Keystore’ option in the uninstall dialog. This should free up the license registration automatically so it can be used on another device.

Where is my License and Viewer email?
Please check your spam folder for LICENSING@ACTECHBOOKS.COM if you do not see it in your inbox. Since there are attachments in the email, your email provider may think this is spam. If you do not see it in either folder, please contact us so we may resend.

Where are my download links located?
The order confirmation page at time of checkout provides your download links, and the order receipt also contains your download link(s) for the item(s) purchased. The product name will be a blue link color next to the image, this is your download link; once clicked it will start the download immediately.

How do I install the license and view the secure eBook (.pdc) file?
You will receive an email from licensing@actechbooks.com containing your eBook license file (Your_Name.llv). Download this file for initial first time use and backup purposes.
  • Download your eBook(s) from the order confirmation page, or from the receipt sent to the email provided at time of checkout.
  • Install the Viewer for your specific operating system. Supported operating systems include: Windows, macOS, Android, iOS.
  • Activate Your License (Your_Name.llv) that was sent to you from licensing@actechbooks.com (You will need to be online for the first authorization)
  • You are now ready to start using your eBook(s). Note: If you ordered more than one eBook, the license only needs to be run once. If you switch devices, run the install procedure again for that operating system. You are allowed to register the eBook(s) on 3 different devices.


What if I have trouble downloading and using my eBook(s)?
If you have trouble at any step of the way, do not hesitate to write or call for help. Emails to techsupport@actechbooks.com are answered 7 days a week. Phone calls to our knowledgeable and friendly staff are answered Monday-Friday 8:00-4:00 US Mountain time. Almost always we will quickly resolve your problems and get you viewing your eBook.
Can I access the files remotely, in a terminal server, or Citrix environment?
No, Safeguard Viewer is not allowed to run in a terminal server or Citrix environment. The software (Safe Guard Viewer) and license ("Your_Name.llv" file) must be installed on the device in use, they cannot be installed on a device and accessed remotely using a second device.

Frequently Asked Questions about our Redshelf Online eBook Option


What is Redshelf for Online eBooks?
We have partnered with Redshelf to bring you the most powerful Online eBook experience available on the internet today. The online eReader is a cloud-based streaming platform that creates an accessible, engaging, and interactive reading experience. The online eReader platform is accessible anywhere with an internet connection and a modern web browser.

How to use Redshelf for Online eBooks?
To access your eBook Online, navigate to Redshelf and log in with the email used at the time of purchase and navigate to “MyShelf” section. If you’re new to Redshelf, you will be prompted to register your account using your email address provided at the time of purchase.

Frequently Asked Questions about eVideos


What if I have trouble opening and viewing my eVideo(s)?
If you have trouble opening your eVideo, please check that you have a media player on your device. If not, we recommend the VLC media player download, and it is free.
https://www.videolan.org/vlc/

ATB TERMS OF USE FOR DIGITAL SERVICES

User Responsibility

You are solely responsible for maintaining the confidentiality and security of your account and your password, all changes and updates submitted through your account, and all activities that occur in connection with your account. You represent to us that all information you provide in such process is true, accurate and correct, and that you will update your information as necessary to keep it accurate. You may not impersonate someone else or create or use an account for anyone other than yourself.

You may not transfer your account to anyone else. We grant you a limited, non-exclusive, non-transferable license to access the Site and any Product for your personal use only. Any commercial use, use in violation of these TOUs, or use for data collection and/or profit is not allowed.

All rights not expressly granted herein are reserved. You may not share any purchased license or subscription with others. We may impose reasonable limits on your scope of access to Services or Digital Content, including limits on time or number of materials accessed or machines used to access such Content, to prevent unauthorized third-party access to or use of that Digital Content.

If a generic email is used, (ie: info@, training@, sales@...etc) we have the right to reduce your eBook access to one (1) license. Products may only be downloaded, accessed and used on a computer or other device owned or controlled by you and running the relevant operating system for which the Product concerned was designed, so you must make sure you have a compatible device which meets all the necessary technical specifications to enable you to download any Product you wish to download and to access and use each downloaded Product.

It is your responsibility to keep a backup of your eBook(s) as we do not maintain eBook files for longer than 2 years.

We have the right to suspend or terminate any account, access to our Services and any Digital Content, username, password, or other identifier, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms or any Additional Terms applicable to the Services you are using. You will not use the Services (or any Digital Content) for any commercial purpose, or use any Service, Digital Content or information for profit or gain, either directly or indirectly.

We strive to accurately describe our products or services offered on the Services; however, we do not warrant that such specifications, pricing, or other content on the Services is complete, accurate, reliable, current, or error-free. As permitted by applicable law, we shall have the right to refuse or cancel any orders in our sole discretion. Prices for Digital Content are subject to change without notice and pricing errors may occur. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation from us. All descriptions of products or product pricing are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product or Digital Content at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per merchant or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.