Physical Product Returns

Everything purchased from Aircraft Technical Book Company comes with a 100% satisfaction guarantee. If you aren't pleased with your purchase, or it's not what you were looking for, you may return it for a full refund or exchange. All we ask is that you make your decision within 15 days of purchase and the item be returned unused, unopened, and in resalable condition.

Test Guide Bundles that include a Product Redemption Code inside the book may be returned if the code is unscratched. ATB is not responsible for return shipping expenses. Any costs associated with returning an item for refund will be the responsibility of the purchaser. Please include with your return, a copy of your receipt, or your order number along with your name and complete shipping address and contact information. You will be refunded by the original payment method used. Give us a call for any additional information you may need: 1 970.726.5111 or send us an Email

Returns may be sent by mail to:

Digital Download Returns

Unsecure eBooks, eVideos, and eProducts are not refundable.

Secure eBooks are refundable within 7 days of purchase only. We will refund your money and access to the eBook will be revoked. Please contact us immediately if you are having any issues with your Secure eBook, we are happy to help.

Online Course Returns

Online courses can be refunded if the course has not been registered or started within 7 days of the purchase date. Online courses are not refundable once you have logged into and begun the course.

• Please contact us by Email or phone at 1.970.726.5111 to return a digital download.

Wholesale Returns

Aircraft Technical Book Company wants our schools, bookstores and distributors to responsibly stock books needed so that you can serve your last-minute enrollments and other unexpected customers. Therefore, if you overstocked more items than expected, you may return them for credit or exchange within 3 months of purchase according to the following:

• Your returned items must be current editions, in new undamaged condition, free of labels or other markings.

Large returns may be subject to a restocking fee:

• Returns greater than 25% of the original order may incur a 10% restocking fee.
• Requesting an RMA (Returned Merchandise Authorization) is required to ensure your returned merchandise meets these guidelines. Returned items, which are contrary to these guidelines, not authorized, or damaged during shipping, will be contacted to see if items need to be shipped back at their expense or discarded with no credit issued.
• Note:Special order items are not returnable, as well as, Jeppesen products for any reason. ATB will continue to provide Jeppesen products, but only on a non-returnable basis.
• Credit will be issued at our discretion. Credit can only be applied to current invoices or future orders. No Refunds will be issued. Credit memos issued are valid for 12 months from the issue date and will be null and void after that time.

Wholesale Digital Returns

eCodes are custom-made per your order, valid for redemption up to 12 months from the issued date on the instruction pdf. Any unused codes are returnable within those 12 months of purchase. Please email us the unused EC-codes and we can deactivate them and a credit will be issued.

Cover Returns of Revising Material

• Cover returns are applicable only to unsold and unused copies of revised titles. Cover returns are NOT applicable to instructor copies of books that have already been sold or distributed to students. Replacements of instructor desk copies are handled through other procedures.
• Notices of revising items subject to cover returns are sent out via bulk email notices. To receive these email notices, please be sure to provide us with a valid email address in which you can receive bulk messages. We are not responsible for emails not received because of changed addresses or spam filter settings.
• Cover return notices include a deadline of 30 days when they must be received by ATB. Cover returns received later than that deadline can not be honored.
• Please send only the front and back covers of books being returned under this program. The remainder of the book can be discarded/recycled. Your account will be credited for the amount paid for the items being returned (not including shipping).
• Do not send cover returns for books before a cover return notice from ATB has been issued.
• Cover returns are NOT subject to restocking fees.
• Because of unpredictable policies from Jeppesen, cover return notices for Jeppesen titles will no longer be sent, and or accepted.