RETURN POLICY & SATISFACTION GUARANTEE

Retail Customer Return Policy

Physical Product Returns:

Everything purchased from Aircraft Technical Book Company or any of its partners or affiliates comes with a 100% satisfaction guarantee. If you don't like it, or it is not what you were looking for, you may return it for a full refund or exchange. All we ask is that you make your decision within 30 days and the item be returned in re-sellable condition. If an item is defective or if we made an error, we will refund the cost of shipping too. A pre-return authorization is not necessary. However please include with your return either a copy of your receipt, or your order number, or your name and complete shipping address and contact information, along with instructions on how you would like to be reimbursed.

Returns may be sent by mail to:

  1. Aircraft Technical Book Company
  2. PO Box 270
  3. Tabernash, CO 80478 USA

or by FedEx or UPS to:

  1. Aircraft Technical Book Company
  2. 72413 Hwy 40, Suite A
  3. Tabernash, CO 80478 USA

eProduct Returns:

eProducts are also satisfaction guaranteed. If you do not like it, or it is not what you are looking for, it may be returned for a refund within 30 days of purchase. However with most eProducts, a 7% license fee from Adobe Systems is included in its price. Because that license is not cancelable, your total refund will be 93% of the eBook’s price.

To Return an eProduct:

  1. Please contact our technical support team by e-mail or by phone (970) 726-5111

Wholesale Customer Dealer Return Policy

Aircraft Technical Book Company wants our bookstore and dealer customers to feel free to responsibly over stock so that you can safely serve your last minute enrollees and other unexpected customers. Therefore your overstocked items may be returned for credit or exchange within 6 months of purchase according to the following:

  1. 1] Your returned items must be current editions, in new condition, and free of labeling or markings.
  2. 2] Wholesale returns are credited towards current invoices or future purchases, but not eligible for cash refunds.
  3. 3] Special order items (items not in our regular catalog) are not returnable.
  4. 4] Large returns may (at our discretion) be subject to a restocking fee as so:
  5.       a) returns equaling less than 25% of the original order incur no restocking fees.
  6.       b) returns of 25-50% of the original order may incur a 5% restocking fee.
  7.       c) returns greater than 50% of the original order may incur a 10% restocking fee.

Cover returns of revising material:

Unsold, unused copies of revising titles such as FARs, Test Guides, etc. are returnable during the stated period for that item indicated at Cover Return Deadlines.

Notices of revising items and cover return deadlines are also sent by e-mail. To receive these email notices, please be sure to provide us with an e-mail address at which you can receive bulk messages. We can not be responsible for missed e-mails or e-mails not received because of changed addresses or your spam filter settings.

Typically, we need only the front and back covers of books being returned under this program. The remainder of the book can be discarded/recycled. Your account will be credited for the full wholesale cost of the items being returned. If you want current replacements, a new order will be created which will be offset by the return credit.

Remember to check unsold kits for returnable items within them.

Pre-return authorization is not necessary for cover returns, as long as they are received before the posted deadline.

Cover returns are NOT subject to any restocking fees.